Help & guide
How to book, how to pay, and how to see your instalments and cash back on My Booking, step by step.
Book in 4 steps
01
Choose a package
Open India Tours or International Tours, or search for a place on the Home page.
02
Send an enquiry
Tap Book on a package and fill in your name, mobile number and travel date. You will get a reference number (SGM-XXXXXX); please keep it safe.
03
We call you
We share the final price, payment plan and loan option. Everything is confirmed in writing (WhatsApp / email).
04
Pay & track
Log in to My Account, accept the terms on your booking and pay the confirmed amount there. Track everything in the same place.
Plans & 100% cash back
On India tours, the earlier you book, the more comfortable your cash back plan. After your trip, 80% of the package price (the base fare) is returned every month.
| Booked before travel | Pay at booking | Loan option (interest-free) | Cash back |
|---|---|---|---|
| 90+ days | 100% | None | Over 12 months |
| 60+ days | 100%, or 50% with a loan | Remaining 50% within 6 months | Over 18 months |
| 30+ days | 100%, or 75% with a loan | Remaining 25% within 3 months | Over 24 months |
A loan needs 2 guarantors (1 family member + 1 other person).
How to pay
- Pay only the amount our office has confirmed in writing.
- Log in to My Account with the email on your booking and open the booking.
- Pay from there. Payments can only be made from your account, never from this website.
- Your payment then appears on the booking.
My Booking
- Open My Account and tap your booking, or use Track My Booking with your reference number.
- Enter your booking reference (SGM-XXXXXX) and the mobile number used for the booking. Tick Remember me to open it directly next time.
- The first time, read the terms, type your name and tap I agree.
- You can now see payments, loan instalments and your cash back schedule.
FAQs
Questions people ask us
How do I get the Rs 500 Welcome Gift voucher?
Create a free account on My Account with your name, mobile number and email, then enter the 6-digit code we email you. The voucher goes straight into your wallet and is valid for 6 months on a booking of Rs 10,000 or more.
When will I get my cash back?
Your cash back schedule is set within 1 week of returning from your trip. The first credit comes about 30 days later, then on the 1st of every month, into your Sangam wallet (shown on My Account). If you took a loan, cash back starts 30 days after the loan is fully paid.
How much cash back will I get?
The full eligible base fare, 80% of the package price, is returned. For example, Rs 80,000 on a Rs 1,00,000 package. Taxes, service and admin charges are not included.
What if a loan instalment is late?
We send an email reminder before the due date and when a payment is late. If an instalment is more than 30 days late, the cash back is cancelled, so please pay on time.
Can I cancel my booking?
The booking amount is non-refundable. However, up to 30 days before travel you can transfer the booking to another person free of charge; please call our office.
Can I change my travel date?
Yes, with a deduction of 20% of the package amount. Your cash back continues as before.
Is there cash back on international tours?
No. Cash back is only for India tours. International tours get an early booking discount instead.
Why do you need my Aadhaar?
To confirm your identity, so that cash back and vouchers reach the right person. Only the last 4 digits of your Aadhaar are stored on the website.
How do I use my wallet balance?
Your wallet (cash back, referral rewards and Welcome voucher) can be used only on your next Sangam booking; just tell our team when you book. It cannot be withdrawn as cash or to a bank account. See your balance on My Account.
What do I get for referring a friend?
Your referral link and code are on My Account. When a new friend creates an account through your link and books a trip, 5% of their booking goes into your wallet. You can use it 30 days after their trip.
What if I don't have an email address?
That's fine. Everything is shown on My Booking, and our office will call or WhatsApp you. If you share an email, reminders and your agreement are sent to you directly.
I forgot my reference number.
Check the email or WhatsApp message you received after your enquiry, or call our office.
Still have a question? We're here to help.